August 26, 2015

POP018: How to Communicate with your Team and Your Clients Effectively with Debra Roberts


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Debra-RobertsDebra M. Roberts, LCSW, is the author of the book The Relationship Protocol: How to Talk, Defuse and Build Healthier Relationships. The book discusses how to build healthier relationships, resolve conflicts, bring up sensitive topics and navigate tough situations. It is a comprehensive and easy to read guide, offering practical tools that everyone needs in both their business and personal lives.

Debra has been in private practice for more than 20 years. She received her master’s degree in social work from Virginia Commonwealth University. For many years, Debra worked in nonprofit organizations in the areas of mental health, poverty legal services, health, and youth programs. The Relationship Protocol® communication model grew out of her extensive experience working with struggling relationships.

In this episode, we’ll cover:

  • How to communicate effectively
  • Committing to the process of improving your relationship
  • What to say when you see a conflict rising
  • Managing your clients’ expectations
  • The importance of being a good listener
  • Why you should be careful with sarcasm

The best places to find Debra Roberts:

 

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